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Customer Service Skills

Customer Service Skills

Customer Service Skills 150 150 dev

“Only once customer service has become habitual will a company realise its true potential.” ~ Than Merrill

We believe that customer service is not a department but an attitude. Customer service is integral to an organisation as it often differentiates a company from its competitors. The effort that goes into sustaining high-quality customer service can really pay dividends over time; it may be the thing that gives you the competitive edge in your market. Whether you operate face-to-face, over the phone or by e-mail, you should endeavour to give your customers an exceptional experience to maintain relationships and increase business.

This course provides you with the knowledge and skills to provide outstanding and memorable customer service on both a conscious and unconscious level. We have designed it specifically to develop your skills and behaviour to offer excellent customer care and teach you advanced NLP communication techniques. It will also empower you to provide effective solutions to customers, when faced with challenges.

YOU WILL LEARN
  • How to manage your own state (physical/mental) while providing excellent customer service
  • Communicate both verbally and non-verbally to achieve solutions faster
  • Understand the customer’s pain points
  • Build rapport with customers instantly
  • Become an expert in identifying language patterns to handle objections
  • How to deal with complaints effectively
  • Listening intently to fully understand a customer’s needs and challenges
  • Linking your service to your organisation’s vision
  • Exceeding customer expectations and going the extra mile.

Date/Time
24/02/2020 - 25/02/2020
9:30 am - 5:30 pm

Location
Thistle Kensington Gardens

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